{"id":6339,"date":"2022-05-10T00:23:42","date_gmt":"2022-05-10T00:23:42","guid":{"rendered":"http:\/\/www.haeuslers.com.au\/WP\/?page_id=6339"},"modified":"2025-03-05T04:11:04","modified_gmt":"2025-03-05T04:11:04","slug":"connected-support","status":"publish","type":"page","link":"https:\/\/www.haeuslers.com.au\/WP\/connected-support\/","title":{"rendered":"Connected Support"},"content":{"rendered":"\t\t
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Connected Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Connected Support is a combination of tools that we as a dealer can provide to maintain machine uptime through remote diagnostics or proactive support saving you time and money. We can offer a unique approach to proactively maintaining your equipment to ensure it is ready when you are. The Connected Support tools are available to both customer and dealer either online or via mobile applications. The next time you need support \u2013 think Connected Support!<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\u00a0<\/p>

Got questions about Connected Support?<\/strong><\/span><\/p>

Our John Deere dealer technical experts break it down in a dynamic Q&A-style video – uncovering benefits you might not expect. This isn\u2019t your typical explainer video!<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u00a0<\/p>

Connected Support benefits:<\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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A genuine partnership<\/span><\/strong><\/h3>

Through remote diagnostics and proactive dealer support, you\u2019ll experience a genuine partnership with your dealer, improving your customer experience and enabling higher levels of productivity.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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The right parts at the right time<\/span><\/strong><\/h3>

You\u2019ll receive efficient remote support from your dealer through Expert Alerts and Service ADVISOR\u2122 Remote, proactively monitoring machine needs and analysing Diagnostic Trouble Codes (DTCs). This allows technicians to arrive with the right parts at the right time to keep the machine running.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Easier management<\/span><\/strong><\/h3>

With JDLink\u2122 and the Operations Center, you can see critical and timely maintenance and performance information for your machines online. You can move data to and from machines easily, securely and wirelessly. These capabilities allow easier management of your entire operation.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Information at your fingertips<\/span><\/strong><\/h3>

Through mobile and online applications, you have information at your fingertips. You can view connected equipment settings and readings, enabling quick and confident business decisions – saving time and driving profitability.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u00a0<\/h3>

Service ADVISOR\u2122 Remote<\/strong><\/span><\/h2>

Allows your dealer to remotely analyse Diagnostic Trouble Codes (DTCs) in near real time so technicians arrive on-site with the right parts and the right tools to quickly repair your machine.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Expert Alerts<\/span><\/strong><\/h2>

An industry exclusive, Expert Alerts is a proactive monitoring system that automatically notifies dealers (with a customer\u2019s permission) of potential machine issues. This allows technicians to diagnose issues remotely and fix them before they become a problem.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Remote Display Access<\/strong><\/span><\/h2>

With your consent, your dealer can remotely assist you with in-cab display setup and adjustments for optimal machine performance.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Service ADVISOR\u2122 Remote<\/strong><\/span><\/h2>

Allows your dealer to remotely analyse Diagnostic Trouble Codes (DTCs) in near real time so technicians arrive on-site with the right parts and the right tools to quickly repair your machine.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tFind out more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Expert Alerts<\/span><\/strong><\/h2>

An industry exclusive, Expert Alerts is a proactive monitoring system that automatically notifies dealers (with a customer\u2019s permission) of potential machine issues. This allows technicians to diagnose issues remotely and fix them before they become a problem.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tFind out more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Remote Display Access<\/strong><\/span><\/h2>

With your consent, your dealer can remotely assist you with in-cab display setup and adjustments for optimal machine performance.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Nothing has your back like John Deere Connected Support<\/span><\/strong><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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When Agnire Farming had an unexpected issue in the field, their dealer diagnosed and resolved the issue in under 5 minutes, without even leaving the dealership. Watch their story to hear the benefits of our redefined service and customer support.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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An error message with Bulla Burra\u2019s seeding tractor at peak time could have resulted in potential downtime if it wasn\u2019t for their local John\u00a0Deere dealer. Learn how their dealer equipped with John\u00a0Deere Connected Support had the tractor up and running within 15 minutes without having to leave the dealership, and how these industry leading tools can improve your uptime and productivity today.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Need further advice?<\/strong><\/span><\/p>

Contact<\/a> one of our dealerships<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Connected Support Connected Support is a combination of tools that we as a dealer can provide to maintain machine uptime through remote diagnostics or proactive support saving you time and money. We can offer a unique approach to proactively maintaining your equipment to ensure it is ready when you are. The Connected Support tools are…<\/p>\n

Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[],"tags":[],"class_list":["post-6339","page","type-page","status-publish","hentry"],"yoast_head":"\nConnected Support - Haeusler's Group<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.haeuslers.com.au\/WP\/connected-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Connected Support - Haeusler's Group\" \/>\n<meta property=\"og:description\" content=\"Connected Support Connected Support is a combination of tools that we as a dealer can provide to maintain machine uptime through remote diagnostics or proactive support saving you time and money. We can offer a unique approach to proactively maintaining your equipment to ensure it is ready when you are. 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